Audi 24-Hour Roadside Assistance.

As a proud new owner of an Audi vehicle, you are entitled to exclusive ownership privileges designed to provide you with peace of mind and security around the clock. All new Audi passenger vehicles sold in the U.S. and Puerto Rico qualify for coverage for four years from the date of delivery or from the Audi New Vehicle Limited Warranty1 start date, whichever occurs first.

 The following core Audi models qualify for roadside assistance:
A3/S3/RS 3, A4/S4, A5/S5/RS 5, A6/S6, A7/S7/RS 7, Audi Q3, Audi Q5/Audi SQ5, Audi Q7, Audi Q8, TT/TTS/TT RS.
 Core & Electric Models
Audi A8 & R8 Models

World-class assistance when you need it most.

The Audi Roadside Assistance* program combines a team of qualified, dedicated customer service professionals with a comprehensive nationwide network to bring you world-class assistance 24 hours a day, 365 days a year. The program offers the following services:

  • Battery jump-start
  • Emergency extrication service
  • Emergency towing
  • Flat tire service
  • Lock-out service
  • Trip interruption coverage

*Roadside Assistance provided by an authorized third party.

What you should know in case of a collision.

Should you Audi vehicle be damaged in a collision, we want to help ensure that you have access to a repair facility that meets our high standards for workmanship, integrity and safety. The Audi 24-Hour Roadside Assistance program includes towing directly to the nearest Audi Authorized Collision Repair Facility* or ASF® Repair Facility.
*Audi Authorized Collision Repair Facilities have the equipment required to repair unique specifications of Audi vehicles. In addition, the technicians are certified and the facilities use Audi Genuine Parts for repairs. To help ensure proper and safe collision repair of your Audi vehicle, the work should be performed at only these facilities

What we need to better serve you.

To help move things along, please have the following information ready:

  • Your Vehicle Identification Number (VIN) located on your registration documents or in other locations within your vehicle.
  • Year, model, color and license plate number of the vehicle.
  • The telephone number from which you are calling or a telephone number where you can be reached.
  • Exact location of your vehicle (street address and nearest intersection)
  • Type of service required or a brief description of the problem.

In the unlikely event service cannot be dispatched to your location or you are located on a state-restricted roadway, please follow the instructions outlined below in "To Arrange Your Own Assistance".
To Arrange Your Own Assistance

  1. Obtain an authorization number by contacting the Audi 24-Hour Roadside Assistance Center at 1-800-411-9988 for core and electric models or 1-866-478-3456 for Audi R8 and A8 models.
  2. Arrange your own local roadside or towing assistance. Always refer to your Owner's Manual for proper towing instructions and requirements.
  3. Pay the local service provider or facility for services rendered and obtain an itemized receipt indicating the amount paid, the date, VIN and the name of the service provider.

Reimbursement instructions
You will be reimbursed for your out-of-pocket expenses up to a maximum of $200 for each disablement. For detailed information and instructions for reimbursement, please call  the Audi 24-Hour Roadside Assistance Center at 1-800-411-9988 for core and electric models or 1-866-478-3456 for Audi R8 and A8 models. This must be done within 72 hours of disablement.

What Your Disablement Coverage Includes
  1.  Towing your Audi vehicle to the nearest Audi Dealer or authorized Audi service facility or, in the event of collision, towing directly to an Audi Authorized Collision Repair Facility or Audi Authorized Aluminum Collision Repair Facility.
  2. Road service (labor performed at disablement site), which includes: battery jump start, changing flat tire with spare, lock-out service and extrication.
  3. Service calls for emergency delivery of fuel to get you back on your way.

What Your Disablement Coverage Does Not Include
Unless otherwise specified, the Audi 24-Hour Roadside Assistance program does not include coverage for:
  1. The cost of transporting a vehicle from Puerto Rico, Hawaii or Alaska to the U.S. mainland
  2. Towing a vehicle from an authorized Audi Dealer/facility capable of providing the necessary repairs during the facility's normal hours of operation to another Audi Dealer/facility.
  3. More than one service call per disablement.
  4. Delivery of a battery or the cleaning of battery cables.
  5. The cost of any parts, labor (other than the "Emergency Roadside Services"), supplies or materials.
  6. Service to unattended vehicles. (A licensed driver must be present when service is being provided.)
  7. Fines or impound towing charges due to violation of local laws.
  8. Towing other than by a licensed service operator, including a private citizen's assistance.
  9. Services outside the 50 United States and Puerto Rico.
  10. Shoveling snow to free or access a snowbound vehicle.
  11. Installation of snow tires, tire chains, etc.
  12. Transporting you to your disabled vehicle or to your home after the service has been rendered or transporting your vehicle back to you following repairs.
  13. Service to any vehicle willfully driven into non-regularly traveled areas such as open fields, construction sites, beaches, mud-filled driveways, vacant lots, or any other area that is inaccessible or hazardous for the service operator's vehicle to reach.
  14. Towing and road services applicable to insurance claims such as vandalism or fire.
    Here when you need us
    1. See dealer or owner's literature for limited warranty details.