Alex is by far the most straightforward, accessible and patient salesperson I have ever worked with regarding a new vehicle. Communications about the terms of the transaction were always to the point, open and honest. Calls and e-mails were always returned within one business day (more often less than a few hours). Alex, together with the management and finance department at Audi of Smithtown went above and beyond from a customer service standpoint. I look forward to maintaining a relationship with Alex and this dealership via the service department for scheduled maintenance and for future vehicle purchases.

I TOOK THIS OPPORTUNITY TO PURCHASE MY Q5 AT THE END OF ITS LEASE SINCE I HAD LESS THAN 10,000 MILES ON IT. WHEN YOU COMBINE THAT WITH MY HISTORY WITH AUDI THE BRAND AND AUDI OF SMITHTOWN SPECIFICALLY - 5 DIFFERENT VEHICLES - , PLUS MORE SERVICES THAN I CAN REMEMBER, IT IS EASY TO SEE WHY I MADE THE PURCHASE AND WHY I BRING MY CARS TO THE SERVICE DEPARTMENT. AS A SALES SPECIALIST, ROSE HAS HANDLED ALL MY PURCHASES AND HER ATTENTIVENESS DURING THE SALES PROCESS WAS ONE THING, THAT SAME ATTENTIVENESS AFTER THE SALE HAS ALWAYS BEEN MORE THAN I HAD EXPECTED. THE SERVICE DEPARTMENT HAS BEEN REMARKABLE IN THEIR FOLLOW UP, REMINDERS, EASE AND AVAILABILITY/FLEXIBILITY OF APPOINTMENTS, IT WAS NEVER AN INCONVENINCE TO BRING THE CAR IN ESPECIALLY SINCE ALL SERVICE WAS DONE IN THE TIME FRAME GIVEN AND I HAVE NEVER HAD TO RETURN FOR ANYTHING THAT WAS DONE OR WAS DONE IMPROPERLY. JESSICA LIPPO HAS ALWAYS BEEN QUICK TO WRITE UP MY SERVICE AND SAW TO IT THAT THE CAR WAS CLEANED BEFORE RETURNING IT TO ME. ON ONE OCCASION, SHE POINTED OUT THAT A RECALL REPAIR NEEDED TO BE MADE. I HAD BROUGHT THE CAR IN FOR A REGULAR SERVICE AND PLANNED ON WAITING FOR IT. THE RECALL REPAIR ADDED HOURS TO THE VISIT SO SHE ARRANGED FOR ME TO GET A LOANER EVEN THOUGH I HAD NOT RESERVED ONE. BEING IN MY SEVENTIES, JESSICA ALSO MADE A POINT OF IT TO BRING MY CAR BACK TO THE SERVICE ENTRANCE AREA WHEN IT WAS FINISHED RATHER THAN HAVE IT PARKED IN THE LOT FOR ME TO WALK TO. WHEN YOU SUM ALL THIS UP, AS I SAID, IT IS EASY TO STAY WITH AUDI.

Great place to do business with, and very friendly sales person ,pleasant ,great service. ,great people,good location,very attentions personal special Rose Miccio the best.

Rose is very professional and honest and patient. She helped me get me first Audi!! Rose is the the best! She is knowledgeable and goes above and beyond for her customers

I've been working with Audi of Smithtown for over eight years (3 cars now) and I can tell you that it is always a pleasure working with this dealership. Our sales associate, Rose, has made us feel very welcome each and every time we come in. She continues to exceed all of our expectations in every way, spending as much time as we need and pointing out things that even I haven't read about. As a true "car guy", I do a great deal of research before making any automotive purchase and I always learn something new after visiting with Rose. Many people dread the experience of shopping for and negotiating a new car purchase but I can honestly say that our experience with Audi of Smithtown is a low anxiety affair. I really love my new S4 and look forward to many, many happy miles with it. Their service department is also stellar, squeezing me in the very next day when the coil packs in my 04 S4 went bad and having things all back to normal inside of an hour. I'm very happy to know that they are there and close by should anything go wrong.

Bought a used VW GTI from these guys back in January of 2012. Mark was my sales man and definitely a great guy to work with. Very friendly, a little chatter box though but definitely not pushy at all and answered all my questions and took time out with me to go over all the details and price breakdowns. Also met a sales manager and business/finance manager as well, both seemed to be good guys. Car was in great condition, they got it ready for me in like less than a day and I had no issues. Sale was smooth as can be, never thought buying a car could be so easy like this. All my previous sales from other places were nightmares but good folks over at Audi of Smithtown, at least in the sales department. I don't go there for service or anything else so cannot comment on quality of work or anything else.

I was in this past week and met with Joe Carerra. He was a very nice man and helped me with all my questions. Unfortunately the second i walked into the dealership i got a bad taste. I walk in and the receptionist is talking on her cell phone. This is a "luxury" dealership and i couldn't believe how unprofessional the staff was. I would have thought and hoped when i approached her that she would at least put down the phone but she continued talking i guess to finish what she had to say before she acknowledged me. This might sound foolish but when i walk into a dealership the first person i see is the receptionist. He or she is whats representing the dealership as a first impression and sadly for me i got a poor first impression. I ended up going with a Mercedes. I walked in and i was treated much better then i was walking into Audi. I do hope no one has to experience what i did and if you dont, ask for Joe Carerra he was great and im sorry i couldn't give him my business.

I'm a Canadian resident who purchased a pre-owend 2008 Audi A6 from Audi of Smithtown and successfully imported it into Canada. Overall, I had a very pleasant experience and would definitely consider coming back when I plan to buy my next Audi. I paid for the car via bank wire transfer before I even saw the car in person (I saw pictures only). Bought a one-way ticket to NYC, upon arrival took the train to Smithtown and was picked up from the station by Chris Guy. All the paperwork was ready upon arrival, signed the documents in 10 minutes and was handed the car keys. Chris thoroughly went through all the car features to ensure my ride home would be smooth sailing, and it was. -Alex S.

Reading through the reviews of this dealer, we were particularly taken by the most recent review of misharc27. We could cut and paste that review (changing the color of the car to blue) and be totally comfortable with it. They said it all - I can only re-emphasize - we had a great experience with the dealer, the staff and all as they took us through the process of buying our car. The difference walking into this dealership compared to others we visited, was staggering - friendly, up front, honest and willing to work with us. I can't say enough. Joe was a huge help in making our decision on several points; Elisa was, as promised, a master at locking in a great financing deal; and Terry walked us through the final pickup procedures as if we were his customer all along. A great team doing a great job - and it shows. We "wanted" to buy the car from them as a result of our experience and are thrilled with our decision as well as the car. You walk out of there believing you have made some friends.

My husband and I were searching for a used A4, after checking out other Audi dealerships and constant looking online for inventory we decided to visit Smithtown because it was conveniently located. Upon entering the receptionist immediately paired us up with Joe. He was courteous, professional and beyond friendly! We really felt like we were talking to one of our friends. After seeing the A4 we were interested in, Joe took us out on a "Real" test drive, not a local 2 minute ride! I fell in love with this white A4 and Joe knew it, but he wasn't pushy at all. We went inside did some paperwork, put money down and were on our way! The next day we heard from Elisa regarding some bank options. She was awesome at finding us a great bank with a great rate (and there weren't many to play with) her professionalism and friendliness shined through the phone. Thank you for your hard work on your first day there! After over a week, we were picking up our car. Joe went over and beyond to make sure the car looked great, I couldn't have asked for more of him. I LOVE my new car and am very please with the customer service provided at Audi of Smithotown..we will always be a customer of Joe Carrera, he really is an asset to this dealership! Thank you for making our purchase so smooth and easy, we couldn't have found a better salesman than yourself!